General terms and conditions GTCs

Scope

The general terms and conditions (GTC) apply to all business transactions between the company Coaching Fabrik and its clients and for the duration of the business relationship. With the assignment, these terms and conditions are deemed to have been accepted. Deviations from these terms and conditions must be agreed in advance in writing.

Customer's obligation to cooperate
The coaching takes place on the basis of the preparatory discussions held between the parties (order clarification). It is based on cooperation and mutual trust. The clients should be ready and open to deal with themselves and their situation, since the coaching is characterized by an active, self-responsible and individual process.
The coach is at the side of the client as a process facilitator, while the client is responsible for themselves, their decisions and actions within and outside of the coaching services.

Conditions
At the beginning of a process, Coaching Fabrik clarifies together with the client (coachee) or client (corporate customer or representative) the respective expectations of the coaching / service.
Based on this, the client receives an individual offer from Coaching Fabrik.
After the client has accepted the order in writing (letter, email, etc.), the invoice will be issued on the basis of the respective underlying offer, payable with a payment period of 10 days. Coaching Fabrik services are usually to be paid for in advance.
The prices published on the homepage www.coaching-fabrik.ch or the respective offer are valid prices.
Expenses such as special work tools (e.g. personality profiles), room rentals and other external costs are discussed with the clients in advance and billed separately.
For meetings outside of Baden AG or Zurich ZH, the travel time and a half-fare ticket (1st class) will be charged.

Cancellation
Coaching sessions:
The coaching session can be canceled free of charge up to 24 hours before the appointment, on Monday appointments until Friday 12 noon, after which the fee is due in full.
Workshops, seminars and other services:

If a definitely placed order is canceled up to 30 days before the start of the order, Coaching Fabrik will offset the preparatory work incurred up to this point, including expenses (according to the agreed hourly or daily rate for implementation).

Withdrawal between 14 and 29 days before the start of the order 50% and less than 14 days before the start of the order 100% of the offer amount will be charged. After the start of the order, the total amount will be charged.

If an order is canceled by Coaching Fabrik, the client receives the fee already paid for the work that has not yet been performed. In the case of canceled appointments, an alternative date will be offered if possible. Further claims due to an appointment canceled by Coaching Fabrik are excluded.

Confidentiality
Coaching Fabrik undertakes to maintain confidentiality towards third parties about all operational, business and private matters of the client that have become known in the course of the activity, even after the end of the contract. The parties can agree that certain information will be passed on to certain third parties.

Coaching Fabrik reserves the right, however, to lift the obligation to maintain confidentiality if a risk of injury to itself or to third parties must be taken into account. In this case, a professional will be called in.

The release of information remains reserved due to mandatory legal regulations or official orders.
For the purpose of quality assurance of her work, the counselor is entitled to anonymously introduce the counseling situations to an intervision group or supervision.

Intellectual property
Unless expressly agreed otherwise in writing, all intellectual property rights, in particular all copyrights, to the content, presentations, drawings, images, plans, photographs, designs, brochures, texts created by Coaching Fabrik remain, regardless of their protectability and form (i.e. also as Data) exclusively at Coaching Fabrik.
No provision of these terms and conditions is to be understood as granting third parties any rights of use to the intellectual property of the Coaching Fabrik.
As far as this is legally permissible, Coaching Fabrik excludes any liability for damage caused to third parties through the permitted or unauthorized use of the intellectual property rights of the Coaching Fabrik.

Liability
The activity of Coaching Fabrik is a pure service activity. Success can neither be guaranteed nor owed. All participants are insured personally or through their employer. Any liability is excluded. The dispatch or the electronic transmission of any data takes place at the risk of the client or customers.

The advisory services offered are not a substitute for any medical or psychiatric treatments and therapies that may be necessary. Participation in counseling requires normal mental and physical resilience.

Insurance coverage
The insurance of the participant is solely a matter for the client / client.
The organizer of team coaching, seminars, workshops, etc. is always the client.
Coaching Factory owes and does not provide insurance coverage.

Place of jurisdiction
The place of jurisdiction is Baden. Swiss law applies, excluding the conflict of laws provisions.

Final provision
Should a provision or attachment to the agreement with the client or the client be or become invalid, this shall not affect the validity of the rest of the agreement. The parties will replace the ineffective provision with an effective provision that comes as close as possible to the intended economic purpose of the invalid provision. The same applies to any gaps in the agreement.

Baden, August 2021

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ethical standards

 Our coaching relationship will be handled strictly confidential.
All other ethic standards of ICF (International Coaching Federation) are respected. Find more about them here.

If you would like to give a recommendation, your name will only be mentioned if you explicitly agree on that. 
Please be aware that any recommendation you state in social media might give transparency about your identity. 


Book now a non binding talk (30 mins) with me and 
let's talk about your needs.